Shipping & Return

For all return queries, please email us at sales@digico.co.nz

RETURNS POLICY

Defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.

Hardware and toner cartridges must be sent back with a DOA number issued by the vendor or credit will be denied. Without this we are unable to process the return to the vendor of the product. Any error messages that appear on your hardware need to be captured either by photo or other means and a copy sent with the goods being returned. Once returned, defective items will be inspected and assessed for credit. Some items will need to be sent away to various vendors for assessment and will only be credited upon approval from the vendor.

NOTE: you will have to re-order for a replacement. All unwanted or incorrectly invoiced stock items must be returned ‘un-opened’ and in ‘as new’ condition with no writing, sticky tape or any other form of labels or markings on them, or the credit will be denied and stock returned at the customer’s expense

Vendor Return / Warranty Procedures - Consumables

Brother – 0800 329 111

Digico does not accept return of faulty Brother product. All claims need to be directed to their Help Desk directly on 0800 329 111.

Canon – 0800 222 666

All Canon ink cartridges will be tested and checked against the fault claimed. Our approval decision will be made based on the results of these tests. Digico will require photo evidence of the fault and/or a test page showing the printing fault. Canon will not accept our claim without these.

Epson – 0800 237 766

Epson has a technical support line for all end user product enquires. The technical support line is the first place a customer should go to determine if their product is faulty. The end user can contact the Epson technical support line on 0800 237 766 and request a DOA number once deemed as faulty. This will then be sent back to Digico for a credit or replacement. All Epson inks have a 6-month warranty period from the date of the original invoice. Empty Epson cartridges will not be accepted for credit. Credits will only be issued for original Epson product being returned.

HP – 0800 441 147

HP has a technical support line for all end user product enquires. The technical support line is the first place a customer should go to determine if their product is faulty. The end user can contact the HP technical support line on 0800 441 147 and request a DOA number once deemed as faulty. This will then be sent back to Digico for a credit or replacement. Hewlett Packard will not accept any expired, refilled or remanufactured ink cartridges. Ink cartridges will also be checked against HP’s minimum return weights which can be found near the back of the returns guide. If a cartridge is below this weight, then HP will classify it as empty. To check the expiry date on HP ink cartridges, see the HP returns data page.

SHIPPING

Digico with ship within New Zealand only.

Shipping costs will be calculated upon checkout. Please see below for our current Shipping Rates.

Service – Parcels and Boxes	Price (Ex GST)

Auckland	$5.00
North Island	$7.50
South Island	$11.00
Rural / Waiheke Island additional charge	$3.50
Printers to be quoted

Terms and conditions apply. All prices are correct at time of publication but are subject to change without prior notice. Errors and omissions excluded. Although every care is taken by Digico to ensure accurate delivery, we do not accept liability for losses occurring at point of delivery. Notwithstanding this, where it is proven that the goods have been short supplied, lost or damaged in transit, Digico will replace the goods provided we are notified within 48 hours and subsequently validated by Digico. If you are shipping your order to a NZ Post PO BOX or PARCEL LOCKER service, the responsibility for these goods is transferred to NZ Post the moment the goods are signed for or accepted by NZ Post. Digico accepts no responsibility for missing / lost goods where the recipient has an Authority to Leave (ATL) agreement / Barcode Signature setup with the delivering transport company and the goods are shown to have been delivered.